I have had a very good experience so far. I bought a Groupon or Living social deal ( don't remember which one) for one Velashape and 6 hair removal sessions. The people in the office were very nice and prompt. I ended up buying another Vela and I am going to buy another one. By the way, with Vela, it takes a while to see the effects, specially if you don't have much fat, so I know it will take a some sessions. I have had Vela in the past at other locations and I really like this place. They will use the heat intensity necessary but not burn you. I also bought an additional small area of hair removal and I will be buying one for my lower legs. I have to wait until I finish my spray tans at the end of the month and become paler. Laser hair removal does not work if you are tan. I love that this machine does not hurt. It only feels like it gets a little hot, what a relief.