| rev:text
| - This was one of the only places I wanted to try during my stay in Las Vegas. As it turns out it was the worst of all eating establishments frequented during my stay.
To start we waited in line for approximately 30+min, which is not bad for most restaurants during the dinner hour, but for a burger joint? Ummm, we'll get back to that.
We get seated and it's a good 15min before the manager who introduces herself as Nikki comes to our table to apologize and let us know our server was busy. That was nice. After taking our drink orders she said our server will be by shortly. Yeah it was another 10min wait. When our server finally makes it over to us she asks "have you had a chance to look over the menu"? I fought every urge to be sarcastic and replied "yes we have". She takes our orders with barely any description, recommendation, or talking really then leaves. She didn't introduce herself either. My friend attempted to defend her by saying maybe she's new? But I'm like she shouldn't be flying solo at this rush hour and even so she should talk more.
Meal: Our food comes out in decent time and it was pretty good. I had the Hell's Kitchen Burger, and despite the servers assurance that it wasn't too hot there was a kick that many customers might not find acceptable. The burger was cooked perfectly. I asked for medium rare knowing it would sit long enough to be medium by the time it reached our table lol. From the time our server left until the end of the meal she checked up on us twice. And one of those 2 occasions doesn't count because we flagged down bus person who notified our server. The food was good, but not good enough to make up for the crappy service and 30+min wait.
Dessert: this was the 2nd time our server checked up on us, and this time it may not be totally her fault as far as ordering goes. It was awkward at first because she comes to the tabke, smiles, and... nothing. My friend and i didnt know what to do, didnt know if we should talk first or wait for her to say something...really awkward. Anyway that aside, BurGR uses iPads for their menu, and she showed us how to use it. The concept is cool but lacks server/customer interaction. She gets a pass on this one.
I ordered the Chocolate Milkshake (topped with caramel pudding). I have to say that was one of the best milkshakes I've had in a long time.
Variables: during our time there we had good interaction with our bus person, who we saw frequently. There was also another expo/manager who was very pretty that kept me distracted throughout the evening from ranting about our server (hey, I had to find something good about this place, don't judge me lol). Had it not been for the above mentioned the entire experience would have been horrible. Seriously the 3rd star in this review is expressly for the attractive expo/manager.
I'd like to give BurGR another shot, but luckily for me I live in Hawaii and won't be able to visit them again for a while.
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