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  • This review is long overdue. Originally, it was meant to be a two star review, with complaints about an extremely unsavory visit. I actually put in a complaint with corporate, who emailed me back promptly. But what really made me change my mind was the manager who called me a few days later. He went above and beyond any customer service standards and truly made me, as a customer, feel like my business was appreciated. He was kind and professional and even offered coupons for free sandwiches and such, which I did not take because my complaint wasn't to get any free stuff, I just wanted to let them know. He let me know that if I ever changed my mind they'd be there. I've gone back several times since then (never used the coupons) and each time has been a pleasant experience with satisfying food as well as customer service. Completely changed my mind about this place. And now I have even become somewhat of a regular customer, with some of the employees knowing my order by heart now. Definitely a delightful place in the heart of surprise.
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