| rev:text
| - It's hard to pick which was the worst part of my last meal at Zoe's. I used to eat at Zoe'a anywhere from 1-3 times a week - always the tossed Greek salad.
And almost every week, it arrives (I generally order thru Postmates for lunch) different than the last time. Sometimes it has pasta salad in it, sometimes potato salad. Sometimes cucumbers, often not. Sometimes no olives, which is particularly strange for a 'Greek' salad...
But this last week was the proverbial straw that broke the camel's back. For about the 6th time in the last 6-8 months, the salad arrived without one of the main ingredients - the grilled chicken and onions combo. This is a tough one to forget, being a main ingredient and all. But much to my surprise, this wasn't even the worst part of this delivery.
I called the location to let them know they forgot the chicken. Additionally, I wanted them to know that these screw-ups occur way to often for an item like this. It would be like ordering a hamburger at McDonalds and getting your order without the meat (and let's not debate whether that is meat or not....)
I asked to speak to the manager on duty. He gets on the phone, I tell him what has happened, gave him background about how often this has happened - and that if they can't fix the problem, I'm going to have to stop ordering from Zoe's, despite the fact that I really like the food. But getting the order wrong almost all the time is just frustrating. The assistant manager offers me a free salad. This is great, and I'm grateful for that - but what I really want is for them to just make the salad right, and I explain this to the manager.
So here is where it just goes off the rails. The manager proceeds to tell me I should be more grateful for a free salad, and that he isn't on the actual cook line and can't check that every order is made perfectly.
I was speechless. It actually took me a second to process what the 'manager' just said - he's not on the line, therefore can't verify or be responsible for the quality of the product of the location - he is in charge of. It come to think of it, he might have said he was the assistant manager, so maybe that explains it....
Needless to say, Zoe's is not just off my menu, but my department's lunch menu as well.....
Edit - I can't seem to reply to you, Bethany, so while I appreciate your offer, I am going to decline. I forgot to mention another issue in my review. Since the assistant manager was less than polite or helpful, I asked to speak to the overall manager. He said she (I think it was a she) was out and back in tomorrow. I said it is very important that she call me, given the repeated issues. I gave him my number, but she never called. That was really the last straw, and why my company won't be ordering from Zoe's any longer as well.
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