We decided to spend the weekend as my husband was playing in a golf tournament. We were also celebrating our fifth anniversary and my pending graduation from ASU. Let me start with the positives:
1. The Red Door Spa
2. A very good burger at Red's
3. Free dessert for our anniversary at Litchfield's.
4. Very nice staff at Litchfield's.
5. Plenty of pillows and towels in our room.
6. Delicious cinnamon almonds and large bottles of water were worth the $5 each charge.
7. We enjoyed the jacuzzi and Oasis pool. We found the pool area to be clean and well maintained. I agree with other reviewers that the towels need updating.
The things that make the Wig Wam just okay:
1. Your valet staff are your resort's first impression. They are very loud and mouthy among themselves.
2. We weren't interested in waiting an excessive amount of time to find our room while waiting for valet staff to escort us. Again, this is your resort's first impression.
3. The resort is adjacent to an elementary school. There is no illusion of escaping the real world when staying here.
4. The room itself is an odd clash of 1970s and updated. Grout kitchenette counters are really unsightly. I will stress though that the room was clean. The air was somewhat stale. The bathroom update is nice and the shower is okay: the rainwater shower head isn't particularly strong or adjustable. An old circular water stain is noted on the ceiling (this can evolve into mold if left unremediated). The carpet is ugly but appeared clean. The air conditioner unit is LOUD. The second night we opted to turn it off and crack the windows. The windows suffer from dirt on the sills and a very sloppy,bad grout job. The air conditioner caused my husband to have a bad night's sleep. It's room 385. Maybe you guys should get it serviced?
5. Five star resorts have real bathrobes. Your robes are thin, coarse and have short sleeves/ ill fitting. There were two of us and only one robe. Other resorts are on top of this.
6. Do you guys use manure to fertilize your gardens or is there farmland nearby? Friday night it was warm and on the humid side. The air smelled unpleasant. It may be out of your control but it also keeps your resort on the mediocre side.
7. Many issues with our dining experiences that contribute to your resort's mediocrity will be covered in my reviews of Red's and Litchfield's.
*Walking on your expansive property was akin to walking in a large apartment complex; not a resort.