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  • This was our first time dining at Firebirds and we were highly disappointed! It was recommended by our hotel unfortunately. The service was basic at best and the food was lukewarm. Our server was not attentive at all! The drinks were horrible. Is there anyone in Charlotte that can make a proper Old Fashion?!?! We went here in hopes of celebrating the new venture, instead we spent the evening waiting for the server. Our appetizer took forever to come out to the table and once it did, it was taken to another table by accident first. Our salads had brown lettuce in them, which was obvious to even a blind person. My steak was overcooked, so I switched entrees with my friend and she even felt it was overcooked and she eats her steaks med-well. Her pasta on the other hand was decent, but it still lacked one of the main ingredients, THE CHICKEN!!!! I had maybe 4 pieces of chicken at most and it was not because she had picked through it. Neither of us finished our meals and we were never offered desert. Keep in mind, the server rarely checked on us, except to pass us on the way to check on the table behind us. But please believe that her presence was felt once the check was on the table. She came by the table more then to see if my card was in yet then she did the ENTIRE meal!!!! We even had to wait on water refills. If this is the type of service that paying customers should expect, I suggest no one ever dine here!
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