| rev:text
| - Would also give 0 stars if I could. Last time we ordered at 8pm. Pizza didn't arrive until after 10pm! I didn't even want it by that point! My email said it would arrive by 8:45pm. After 9:15pm, I called and was told they were running behind but that I was next on their list. Interestingly, it still took 45 minutes for our cold food to arrive. Not kidding - COLD. I contacted Toppers the following day via their website and received an email back from manager Travis Backhaus: "The online ordering system doesn't account for how busy we are in the store. If you order a pizza at 1pm on Monday(a super slow day) or 5pm on Friday(our busiest day) it will tell you 45minutes." Um, okay. Why have it then? Also, I understand being busy, but over TWO HOURS is excessive. Especially without notifying the customer until they call, and then blaming factors like "the online ordering system". We received a 50% off coupon for our next order. Pizza was 100% cold, so I don't know.
Assuming that last experience was a one-off, I ordered again tonight. When placing an online order, you must enter your address. The system then allows you to order from the location that delivers to your address. My point is that I did not select the location to order from. About 30 minutes after the online order had been placed, we received a call saying that our food was ready, but that we'd have to come pick it up because they don't deliver to our address. Okay, 1) like I said, this location was automatically selected upon entering our address, 2) we have ordered from this location before, and 3) they don't deliver to our address but still made the food just hoping we'd be willing to come pick it up? Sounds weird. For whatever reason, I did go to pick up the food. In front of other customers, the guy said sorry, but "people in your neighborhood ruined it for you" and proceeded to tell me that a Dominos driver had just been robbed in my neighborhood. It was a bit embarrassing to basically have this guy trash talk my neighborhood as though I live in some rough area, but even if I DID, this entire situation was THEIR fault.
Being busy, no longer delivering to a certain location, etc... these things I can understand and work with. It was the way these situations were handled that I found to be so unprofessional. Just apologize. DO NOT blame external factors for YOUR mistakes. I will not give this location any further business (if I make it out of this rough neighborhood without being robbed and tortured, of course).
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