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| - It's been 41/2 years since our last visit and nothing has changed. We thought a lot of time has passed and perhaps we might have a better experience today. NOT!!!
Ya'all will be offended when I tell you this time's experience. I hope my review determines whether you make another visit or not.
As I said before, we came here today around 11:30am for lunch. We walked up to the register to order. We were not greeted with a smile from the male cashier. My friend ordered first, paid, and sat down. I ordered next. Knowing I was going to have to pay .50 cents (signs everywhere) I ordered a TO GO cup. I asked him why he charges .50 cents for TO GO cups? Do you want to know how he replied back??!! He said, "WHY NOT?" Seriously, sir, that is your response when a customer is asking a question? I not only got a "WHY NOT?" but it came along with a harsh tone and a sinister face. I replied back, "Why not? Don't you think that sounds a little greedy?" He said that if he would hand every customer a wax paper cup that it would cost him $5,000.00 a month and put him out of business. I countered back, "Those cups probably only cost you .03 cents each. And you charge us .50 cents? Don't you think that is being a little unfair making .47 cent profit (minus freight)?" He told me in a vicious tone that no one tells him how to run his business (btw,it is not your business. It is a business of your kin). I reminded him all I did was ask a question. He was the one that escalated it by his response.
Folks, this man is disrespecting all his customers and taking you for your money. How? He forces all customers to drink out of his plastic reusable drinkware if you are dining in. ~ Even when the .50 cents is paid for the TO GO cup. He doesn't give you the cup until you walk out the door. Is this normal business ethics? Have you ever seen a restaurant operate this way? I have to say NO. (I've heard of paying for TO GO foam boxes but never a wax paper cup) Not only do I think this is a crooked way to squeeze more change out of the customer but I feel the menu prices and additional charges here and there are a bit extreme for the portions served. A $10.00 lunch that consists of a sandwich and drink with no side is steep.
Let's do the math here. I researched the wholesale price of his cup. The cup cost average is .05 cents per cup. He says if he gave every customer a cup it would cost him $5000.00 a month. He would have to have 3333 customers a day in order to hand out 100,000 cups in a month. 100,000 cups cost $5000.00. Now let's check his gross profit that he makes off the TO GO cup. If he has 100,000 cups and gross profits .45 cents per cup that equals $45,000. See what I mean? Ridiculously, begrudging. We all know the price of the cup should be built into the price of the beverage. At the price of their beverages and deducting the .05 cents still leaves a marginal gross profit.
Sir, behind the register, handing out wax paper cups will not put you out of business. (If it does, you probably shouldn't be a business owner). What will put you out of business is your attitude and the way you speak to and treat your customers. The last 4 1/2 yrs I've been a Bellagio repeat customer. I am so sorry I strayed away from them today. The lunch menu prices are less expensive and the portions are bigger than Cafe Mix. The owners always smile, greet me, and come to my table when I frequent their establishment. Then they thank me when I leave. I never once heard you greet any of your customers. Nor did I hear you or your staff say thank you when they left. My loyalty will forever stay with Bellagio when I crave a gyro.
The above review was submitted around 4pm on Friday May 16th. It is now Sunday May 18th. I have been very ill in bed since Friday evening. I find it suspicious. The only food I ingested all day long on Friday was the sandwich at Cafe Mix. Friday afternoon, I became ill. My stomach started to rumble. It was in my intestines. Cramping began. Diahrrea and vomiting by late evening. All day Saturday I could barely move and stayed in bed. I could not drink or eat anything. I was still having stomach rumbles, diahrrea, and vomiting. Today, Sunday, still uncomfortable and symptoms exist. The vomiting/diahrrea has subsided a bit. My stomach/intestines still making LOUD noises. Wonder how I got sooo sick? Hmmmm? I will be going to the doctor tomorrow. I want him to run a blood panel. 05/19/2014 UPDATE: Ended up in the Emergency this morning. My symptoms worsened. After many tests, x-rays, IVs, and morphine for pain I was diagnosed with Gastroenteritis. Coincidence or not, hmmmmm? Google the diagnosis if unfamiliar.
12/09/14 Sarah C, you quoted the viral transmission. Now please inform everyone the bacterial or toxin transmission which can cause gastroenteritis. Please research facts Sarah C before posting.
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