I recently bought a washer and dryer set from them and after I left the store, I wondered why I hadn't bought from them in the past. As I was deciding which pair to purchase, Gary introduced himself and made sure I knew what the difference was in the pairs I was debating. As soon as I made my decision, it was a very easy process. I even called a week later after I decided that I wanted to stack the units rather than have pedestals and that was changed easily with no complaints. And of course, the prices couldn't be beat! The minute my other appliances start to die (or I just want something new), I'll definitely be going back and asking Gary to help me out.