I think they do great work here. I have had several different people and most have done "as good as" one of the more expensive salons (costing twice as much) in town. The ONLY reason for the 4 star rating? OMG it takes a LONNNNNNNG time. 5.5 hours for Cut Retouch partial and blowdry. I also think it is terrible you can't tip. Seems like they could offer the option to flat tip someone- perhaps 10 or 20 dollars?