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| - I am so unbelievably disappointed in his place. I have been coming here with my family for years! Today for lunch, my business decided to call in an order, only 4 thing... pretty simple. After placing the order the gal on the telephone asked "did you call the correct restaurant, we are not the one near Dutch bros" so I replied no I must have called the wrong location... her response was appalling, she said to me "figures" and HUNG UP THE PHONE!!! So I called back after looking up the location, turns out that location was closer to me than the other, if she would have told me where it was located I would have been more than happy to continue the order! Well, I called back, told a different person that the girl who answered before had hung up the phone and was incredibly rude, and she told me it didn't sound like anyone that worked there would do it, well they did!! So I placed my order again because it was a more convenient location to my business. When picking up my food I asked if there was silverware, napkins, Salt&pepper, jam, ketchup, and maple syrup on the bag. And yes, I was that specific. The girl told me "everything you need is in there" so I tipped them $10, which was about a 25% tip and when I get back to the office there is nothing in the bag other than our food. I actually had to stop at McDonald's for silverware because there was none in the bag. Well, I called the restaurant and asked to speak to a manager. There was no manager on site so I spoke with the chef, he told me he didn't have the authority to do anything about our awful meal except apologize. No comps or coupons just an I'm sorry. Embarrassing. And don't even get me started on how my eggs were cooked well done instead of over medium. I will never be back and the customer service was absolutely awful. I highly suggest looking into what employees you are hiring at this location and firing a handful because they are not cut out to be in this field. It's a shame because this use to be my favorite place for breakfast and lunch but seems like it's garbage now.
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