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| - I've just been through a three-day ordeal with my air conditioner, in the first heat wave of the Carolina summer. Thursday night, my outside unit died completely. I called Morris-Jenkins (MJ) and they didn't have any evening appointments available but did schedule me for 8:00 a.m. the next morning.
A tech named Thomas arrived in the morning, right on time. He spent three hours here working on the outdoor unit and checking things upstairs. I had let my Priority Advantage contract slip, so he got me set up on that again, which saved me on the diagnostic fee and completely cleaned the outside unit for free (covered under their PA plan, twice a year). He also found that the capacitor was blown and replaced that. My unit is still under parts warranty, and I believed under labor warranty, so there was no charge for that. When he left, the unit was working at starting to cool the house again.
I left for the day, and when I returned it was short cycling and had only cooled the house from 78 to 76. I called again and they were able to get someone scheduled to come between 9:00 and midnight on Friday night. They asked me to shut off the unit completely so it didn't cause any additional damage to other parts. I turned it off, and the tech (I believe his name was Chris), arrived around 10:30 p.m. We turned the unit back on, and of course, the short-cycling did not reoccur. The unit ran steadily the entire time he was here. He flushed the drain line and did some other stuff on it, and also ordered me a thermostatic valve. He let me know that I had just run out of labor warranty, and the tech in the morning probably didn't charge me because it was out a couple of weeks. He put the thermostatic valve in under warranty but said I would need to start paying labor from the point on. No worries. :) Unit was cooling the house well when he left.
Woke up Saturday morning and it seemed good. In the evening the thermostat started acting a bit squirrelly. Although it seemed to be holding temp at 73, it was still more humid in here than normal. Since it was night, I just went to bed and decided I would call in the morning if all was not well.
Sure enough - it was dead again when I got up in the morning. I called back and they had a tech named Craig over here within a couple of hours. He found that the drain line was completely clogged, and the water had backed up in the upstairs, tripping the safety valve. It took a bit to dislodge the clog, but then a bunch of crap came flooding out. After the clog cleared, the unit kicked on and has been running solid since then. Craig did an excellent job of cleaning it all out and getting it back up and running again. Thanks for the great service!! :)
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