I am a very loyal chase customer. I made an appointment, was ten minutes early, and then waited another ten minutes after only to be told it would be another five. This is awful customer service, if I make an appointment I expect to be taken to that appointment in a timely manner. If this branch was preparing for my appointment, being ten minutes early I should have been brought back to the banker far sooner than I was. An appointment is made so a customer can walk in and be helped promptly and this is not the case for this branch. I am a highly disappointed chase customer.