Listen...I been going to Chrissy for over five years. I get my hair done about 3 - 4 times a year. That's not including the appointments for special occasions such as Christmas parties.
I absolutely love her and followed her from the Arts Hotel to the 8th St location. She's phenom but my last appt a few weeks ago was more than disappointing.
The only time she touched my hair was to perform a colour....a whole 20 minutes.
I did not see her for the rest of the appt. Not even to check on her Assistant's progress.
Her assistant washed and toned my hair....I expected that much. BUT the bored Assistant also blow dried and styled my hair...WTH?!!! THE KICKER...she kept asking me if I was going out or going home. When I stated I was going home, she then proceeded to style my hair half-ass and sent me on my way.
At this point I'm paying for my service....no sight of Chrissy or the bored Assistant, not even a thank you from my Stylist of over five years.
I have no problem paying the $250.00 for a service, leaving a proper tip or buying product...as long as my ACTUAL STYLIST is doing the service. If I'm paying the prices for the Stylist's level of 4 or 5, then the ACTUAL STYLIST NEEDS TO COLOUR, BLOW DRY AND STYLE MY HAIR!!!
IF THE ASSISTANT IS DOING A MAJORITY OF THE APPT...you need to charge the appropriate prices. You also need to make sure she's treating every appt the same. IT DOESN'T MATTER IF I'M GOING OUT OR GOING HOME....EITHER WAY I'M PAYING THE SAME PRICE FOR MY APPT!
If this continues I will take my business elsewhere. There are other high-end salons that will be happy to take my business and actually do their job.