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  • Awful! Rented a Ford Escape (or similar). Had 2 to pick from. Fine. Picked one and went to leave. As I drive to the check out gate, I'm told the car is under recall and I need to return it. Why is was out I don't know. I go back. Pick a Nissan rogue. As I pull out from check out, the whole car shook. Something really wrong with the rear end. I drive around the block to return it. Took 10 minutes to get help. At this point, I've lost trust In the company and want to cancel the whole thing. The attendant tells me it is a $150 for the day! I haven't driven a half mile! Grrr. Now I have to go back up stairs to talk to a manager. I won't get into the rude women in the booth. Up stairs is no better. They tell me no manager is there and to wait for 15 minutes. Wow, no wonder customer service sucks. 15 minutes later, no manager still. I go back into line and talk to another person. They disappear in the back office. About 10 minutes later, they reappear. The hidden manager never shows, but I'm told they will refund all charges. Finally!! I was disappointed that no one ever offered to help me or to see if they could keep my business. Nor did the manager ever bother to come out and talk to me. Very poor customer service.
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