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  • The water tastes like it would be toilet water. Once we were seated, we NEVER saw our waitress Rachel again. Our glasses remained empty. While we waited for our food, a man brought his little dog in under his arm and no one said anything (gross)!! We waited almost 30 minutes for our food. When our food finally came, it was warm. My youngest daughter ordered a sausage patty with her meal and received a smashed hamburger. All in all, we will NOT be back to this location!!! UPDATED::: 7/25/15 After writing my initial review, I was contacted right away by Matt with customer relations. He was very concerned about our review and had the manager Linda at that location contact me right away. She told me to come in and receive a couple meals, drinks and pies on the house for our horrible experience before. She apologized several times and told me our business was very important and she wanted to make it right. After talking to her that day my sister, children and I went back to the location and we were very well taken care of. We had a different waitress this time who was simply amazing. The food was made perfectly hot and our glasses were never empty. After this experience and how well Village Inn took care of us after our initial experience, I can say, we will definitely be back. Thank you so much village Inn for going above and beyond and making it right. I really appreciate the fantastic customer service and prompt replies. So, I am changing your star from a one to a five.
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