We had a little roof leak we needed help with, as well as a floodlight bulb to change that was up higher than our ladder goes. Bill got in touch with me right away, and could not have been friendlier. A few days later, they came out to give us a quote, and do the repairs right then, which was wonderful and took away the stress of having to schedule something for later. Overall, we will keep them in mind for our next projects that we need help with, and it's so nice to have someone who is responsive and, importantly, kind, to call in times of need.