Just wanted to update this....
Been able to get in now. The cup cakes are awesome and great for work parties! The service does lack sometimes. There is not a "focus on the customer" attitude. Last time I was there it was 5 minutes standing at the counter before anyone said anything and the guy that helped me was the one that behind the counter putting things away. He saw me but wasn't very friendly.
The cookies are great too.
You really need to try this place, be patient and you will like it.