Went to Lola's today for a business lunch. I was excited to return - I'd come by when they were in their first couple of months of operation for dinner and had a wonderful time. Today was not so hot. The food was excellent - the service? boooooooooooooooo.
We were there for lunch and it was clearly busy. But we didn't see a waiter or waitress for nearly 20 minutes after being seated. No drinks, no menus, no nothing. I finally saw a guy at the other end of the cozy dining room and raised my hand to get his attention. He actually looked up, waved at me, rolled his eyes and proceeded to continue laying out silverware as if we didn't exist. Is he related to someone there? Only reason I can think of to have such a bad attitude at the front of the house representing your business.
A few minutes later the (manager? co-owner?) came by and finally asked to take our drink orders. I let him know about the fact that his staff had ignored us. (eyeroll was still laying out silverware at the end of the dining room, so was easy to point out). No apology and no acknowledgment from that guy either. Fish rots from the head down i guess.
Fortunately, our server Emi came in and the meal went well from there. The service was adequate but slow. Unfortunately, i won't be returning here or hosting any other business lunches here. Poor service trumps good food every time.