| rev:text
| - This place is amazing. First, let's start with the obvious. This isn't a big box store, so don't expect big box prices, nor a $100 bike for you or your kids. This is a place to get serious bikes for all types who want high quality equipment and stellar customer service. There are some reviewers who haven't had a good experience but I'm not sure how that could be. Here's my story.
I went on last Friday night and met with Jim, the manager around 5pm. I told him what I wanted as a novice cyclist with my first bike. (I knew nothing going in, trust me.) We discussed how and where I wanted to ride and he agreed based on my wants a hybrid would be appropriate. Jim took plenty of time to discuss the differences in the bikes, how they worked, and 100 other questions I had, and some I didn't. He patiently helped me out in the parking lot while I test drove a couple of bikes, and nearly wiped out on one with my hard braking. Over the course of the next 2 hours and 40 minutes, we covered EVERYTHING. He helped with accessories I needed, U-locks, car carrier, helmets, etc. After all that, he proceeded to do the same with my almost 14 year old son by fitting him out right as well. He was patient enough to address every need, even though the store closed at 7pm and we didn't leave until almost 7:40pm!! We noticed at the last minute one of the bikes was missing the reflectors, so he quickly ran back in and grabbed the ones we needed and installed, after he took the time to install my bike rack I just purchased on the my car, and help mount the bikes. Awesome.
I came back in on Sunday and spent an hour with Jory. We discussed options for my wife's new bike, as well as many additional questions about my own new bike, shifting, etc. We covered flat repairs, and other things not discussed the prior night. Even though we didn't make a purchase, they still spent quality time with us knowing we would be back again for sure. I just love the time, attention, and sincerity we received from Jim and Jory and will highly recommend them to all. It's great to find knowledgeable people who care so much - something you would NEVER get at a big box. Definitely worth the extra money. Thanks so much Landis for putting us on the road!
|