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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I was frustrated that the customer service department did not return my calls for help with the filter I purchased. The next best thing I did today was Yelp'd the closest aquarium store and Lucky Fish was the first that came up. I called for advice on how to complete the installation and Rich was more than happy to help. He guided me through the process and given his years of experience, it trumped the silly and incomplete instructions that came the filter. What I appreciated most was the fact that Rich took the time out of his day to help me over the phone and was willing to assist at the house if needed, even when I told him I didn't purchase the filter at his store. He was very clear with his instructions and after talking to him, it took less than 15 minutes to complete the install. I stopped by to thank him in person and notice how big, clean, well stocked, and organized the store was. He was just as friendly in person as he was on the phone. There is such thing as great customer service in this town and Rich is the perfect example of such. I will definitely be back should I need anything else! Thank you Rich!!
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