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  • This place is just going downhill... and the smaller crowds and fewer staff reflect this and so does my rating on the restaurant. This update to my review reflects several visits that I have had there since my last update. The food itself is more or less the same quality as before, so I won't talk about it again. It is the other, potentially small details that is slowly killing this restaurants if they are not corrected quickly, as there are now other competitors in the north. The biggest thing they need to keep an eye on is the speed that the food comes out... this happens every time I have been there recently and probably due to fewer staff in the kitchen. To eat a normal Chinese meal, if I am there for more than 2 hours it is taking too long. Another problem is customer service. They gotta put someone more competent on the phone. Offending a patron on the phone is not only annoying to the potential customer, it will definitely come back to haunt you. If there isn't a table that the customer can reserve, just say it and not say it in a 'smart ass' way that will ensure the customer to go elsewhere and never come back. Also if the food is slow, just say it and not say it is coming out, when we both know that it is not. Finally, the last time I was there at the restaurant, the temperature inside the restaurant was 27 degrees. The restaurant was packed because of a banquet, but someone should have turned on the a/c.
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