We scheduled a pick up to the airport at 11am at Planet Hollywood. It was 11:05 and the shuttle hadn't arrived. I was worried because of all the negative reviews by other yelpers not being picked up so I called. The person on the phone was pleasant and confirmed that they had the correct pickup time. She said you should always allow a 15 min grace period which I understand. She was even nice enough to check where the shuttle was and what the ETA was to our location.
The black shuttle bus pulls up to the tour bus area at our hotel at 11:15 and we arrived at the airport at 11:30 with plenty of time for our flight. The driver was very nice. The bus was clean and a lot better than Belltrans Shuttle where we had a bad experience because we were crammed in a tiny shuttle van with 12 people.
Suggestions:
1) Schedule a pick up 2 to 2 1/2 hours prior to your flight departure time the day before.
2) Ask the reservation rep where the location of the pickup will be at the hotel. The reason why some yelpers weren't picked up might have been because they were waiting at the wrong location in the hotel.
3) Allow a 15 min. grace period for the shuttle to show up and if the shuttle is still not there, call to confirm they have the correct times for you and ask the person on the phone to check where the bus is and what the ETA is to your location.
I will definitely be using Executive for my shuttle service needs in LV again. Furthermore, they are cheaper than the other shuttles. We paid $6/pp from Planet Hollywood to the airport. The price may be more from other locations but you can always call them to find out prices. Belltrans was $7.50/pp to a strip hotel and more for downtown.