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| - I get takeout from here five to ten+ times a month. I like Pei Wei's menu, and I've been eating some of these items for a decade. We can do the math on the amount of business a long term customer like myself has given. I've had extreme loyalty. Had.
Now, here's the continuous issue with this particular location... items are frequently missing from our bag. I'm talking 75% of the time.
I have a large family, so we are talking orders in the amount of over $40.
Tonight, we asked if an item was in the bag upon pickup. Yes, said the cashier.
We get home, unpack the bag, and nope!
Now, this isn't the end of the world, it's just food, yes. However, you may lose lifetime customers like myself after today, because ordering takeout from Pei Wei has just become too much trouble and just too unreliable.
I would suggest doing what some other concepts do- unpack the bag and show the guest every item upon pickup. You might just keep loyal guests, like myself. Might.
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