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| - After dropping off an heirloom Chanel bag that was missing screws on the handles, I received a call from Cobbler's Den letting me know they didn't have the right replacements screws (as Chanel has their own custom design), and that I should contact Chanel for the replacements. Long story short, Chanel wasn't able to help, so I called Cobbler's Den back and asked what other options were available. After letting me know they could probably jury-rig it, but couldn't guarantee there wouldn't be damage to the bag, I gave the go-ahead, because a small chance of being able to used by bag is better than no chance at all.
Fast forward, I swung by the store on a Saturday, and they were closed unexpectedly. After leaving a message for the owner, I received a call on Monday morning, with an offer to ship my bag to me because I live a good distance from their shop. A few days later I received my bag, conditioned and clean, and looking absolutely fabulous. Thank you so much for your work and help with this, I love my bag!!!
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