I have been here several times now. 90% of the time I am disappointed, but I tend to give several chances to businesses before making a negative review.
1. Upon entering, I find the hostess always seems to be the nicest.
2. If you sit in a regular table, some of them are not as clean. Check the dishes too! Heck even sometimes the tenpayaki table is dirty.
3. Sushis are cold. Contrary to popular believe, sushi is supposed to be served with warm fresh rice. Not cold. The Sushis are meh at best. Flavorless. Like I could buy the same thing at Fry's market for much less -_-
4. Hit or miss customer sevice. Several times different servers keep either serving us wrong drinks or totally forget our orders. Sometimes though, they rock.
5. The Bento lunch special is alright. The box is large but the amount is wtf to a nation that likes everything bigger. Rah Sushi has a better bento lunch box.
6. Drinks are overpriced and tastes god awful.
7. Clean bathroom at least.
8. The tenpayaki chefs are actually great and funny. I do like their menu for that section. It's no Japanese, but it's good. Though overpriced.
This place is no Japanese. Please stop thinking these joints are authentic. They are there to accommodate the majority of Westerners taste buds.