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  • I was misinformed about a no receipt return policy at this facility. It cost me about 3 hours of time and frustration without a successful resolution. I'm 9 months pregnant. I wanted to exchange a $159.99 ($171.19) Fisher Price Snugamonkey Swing for a Fisher Price Snugapuppy Swing online. Customer service refused to compensate me full price for the swing because I did not have the receipt and it was purchased in store. However, several days prior to the incident in the baby section, I inquired about the no receipt policy with one of the workers and was told I would receive full in-store credit. They refunded me $136.96 (they claimed it had been on sale during the past 90 days) & the unopened swing is back on the shelf for $159.99! I do not have my swing from offline because I am not paying Target an additional $36.24 (171.19-$136.96) + shipping because I was misinformed about their return policy in the baby department. Furthermore, Target will probably make an additional $36.24 when the swing is resold because my friend paid full price for it. Had I had initially known that I would not receive full in-store credit without a receipt to do the exchange, I would have met her to get the receipt. The customer service had been polite but incredibly condescending and unproductive. I called the Target customer service line to report the incident and the call mysteriously dropped twice. All I wanted was a simple exchange but because in-store Target is competing with on-line Target, it was impossible. I will be shopping on Amazon and I will not return to Target for at least another year due to poor customer service relations. Thanks for saving me future hassles! It was like a Home Depot vs. Lowe's Experience...but this time, Target was the Home Depot!
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