I really enjoyed my night stay at the biltmore the monday after the superbowl. As a diamond member for over 8 years I live in Hiltons and this one was one of the better ones when it came to the layout and the property. I was so impressed with the layout and grounds. it was just great looking. The front desk was great and with a little coaching we got two rooms facing the pool with a walk out deck. The bed was one of the best I have slept in and really enjoyed the main circle eating area with drinks. Our waitress was great and the only problem I would point out was the lack of service when my mom was asking for a sandwich to be ready to go in the morning and everyone we asked just kept pushing it to the next person. At a biltmore they should be a little more in tune with when a customer asks for something make it happen and don't make them work to spend money at your place. also they need to clean the porches off between visits (there were a couple cigarette butts on the patio but overall I was impressed and would return no doubt