Literally one of the worst spa experiences of my life. I booked in for a prenatal massage and lunch and was largely and exclusively ignored by all of the staff. The massage itself was decent, maybe a $65-80 massage at most other places, not the $185 plus tip charged. What bugged me off the bat was the massage therapist was clearly sick, why they assigned her to work on a pregnant woman of all people is beyond me. Also she largely ignored my back, after telling her I was experiencing quite a bit of backache. I certainly know I'm not the first pregnant woman to experience back pain so to completely ignore the area altogether is just odd. I just got the feeling the whole time that they were understaffed or too busy. There were empty coffee cups/ water left out for the 2 hours I was there, there were no hairbrushes, shower caps etc. This was a birthday surprise and apparently my husband had arranged for lunch, birthday cake and some extras after the message. I went to the atrium, as instructed and was ignored for 40 minutes. When I went to the front desk they told me that they do not take orders from the atrium, after telling me to go there and order in the first place! Apparently all of the food is brought over from the hotel so they warned it would be a 40 minute wait. Again extremely annoying seeing as everything was preordered and pre arranged. I was too hungry by that point and disappointed by the subpar service. What was supposed to be an all day relaxing affair resulted in a 2 hour stay and a starving and emotional pregnant woman leaving. Apparently they did refund my husband for the services he paid for which were never provided but the rep asked why I didn't insist on receiving services that were supposed to be a surprise in the first place!?