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  • We have stayed at the Golden Nugget many times Before our most recent trip. We have always Enjoyed it, which is why when we decided to Get married in Las Vegas we chose to have all Of our friends and family stay here, as well As have our ceremony at the chapel. We checked in on a Saturday- and they upgraded us to a Rush room. That was awesome! We were really grateful and excited. When I went to take a bath the spout was broken. But no big deal- We got the upgrade for free! Over the next few days all of our relatives and friends got in. More complimentary upgrades, easy check ins etc. Everything was great! Then we went to the buffet and had the displeasure of meeting Loretta. The woman at the front desk Of the buffet. There's a separate review for That. Non the less we moved on! Everyone was having a great trip! Then the wedding came. The day before my Maid of honor went to secure the wedding parties limo. We needed it to take us to the reception off site. She went and talked To the front desk. They told her to go to the bell desk an hour before the limo was needed. Fast forward to wedding day. We do just that. After the ceremony my wedding party waited Over an hour while our guests were at our reception. No limo ever showed. We got In a few cabs and headed Over. As we left the reception at the end of the night, A LIMO SHOWS UP as I pull away in my dads SUV. So my wedding party never rides In the limo. My mom and maid of honor go And talk to the bell desk. They take no responsibility. The woman who gave them the info to go through the bell desk goes And gets the manager. He gives us $100 Food And beverage credit. That did not Compensate for losing out on an hour of my reception, or stuffing my gown in a cab. We had multiple further issues. They told us no authorizations on our cards would happen until check out. So we planned on adding another CC to cover room service charges at check out. They charged us the day before. Woke Me at 10:00pm and told us we had to Go to the front desk and that they had locked Us out of our room. So 8 months Pregnant on our honeymoon we go To pay the $63 (with taxes) that our first Card didn't cover. Then they have a front desk Guy who has to follow us upstairs To unlock The room. I authorized $63. When I look at my bank statement 2 days later it shows $265!!!! The woman Anne at the front desk Took my call. I asked why this happened. She snaps at me and says it's a hold- However my bank Does not show This as a Pending charge, Nor did the woman at the front desk Tell me it would charge me This amount. Where did $265 even come From? When I asked her what the charges We're from she just kept Rudely saying it was a hold. I'm extremely Disappointed in our stay. The customer Service At the front desk Is horrible. My family put so much into this trip to make our wedding special. I will remember my wedding as wonderful. However the hotel Stay was very bad.
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