We have stayed at the Golden Nugget many times
Before our most recent trip. We have always
Enjoyed it, which is why when we decided to
Get married in Las Vegas we chose to have all
Of our friends and family stay here, as well
As have our ceremony at the chapel.
We checked in on a Saturday- and they upgraded us to a Rush room. That was awesome! We were really grateful and excited. When I went to take a bath the spout was broken. But no big deal-
We got the upgrade for free!
Over the next few days all of our relatives and friends got in. More complimentary upgrades, easy check ins etc. Everything was great! Then we went to the buffet and had the displeasure of meeting Loretta. The woman at the front desk
Of the buffet. There's a separate review for
That. Non the less we moved on!
Everyone was having a great trip!
Then the wedding came.
The day before my Maid of honor went to secure the wedding parties limo. We needed it to take us to the reception off site. She went and talked
To the front desk. They told her to go to the bell desk an hour before the limo was needed.
Fast forward to wedding day. We do just that. After the ceremony my wedding party waited
Over an hour while our guests were at our reception.
No limo ever showed. We got
In a few cabs and headed
Over. As we left the reception at the end of the night, A LIMO SHOWS UP as I pull away in my dads SUV. So my wedding party never rides
In the limo. My mom and maid of honor go
And talk to the bell desk. They take no responsibility. The woman who gave them the info to go through the bell desk goes
And gets the manager.
He gives us $100
Food
And beverage credit.
That did not
Compensate for losing out on an hour of my reception, or stuffing my gown in a cab.
We had multiple further issues.
They told us no authorizations on our cards would happen until check out. So we planned on adding another CC to cover room service charges at check out. They charged us the day before. Woke
Me at 10:00pm and told us we had to
Go to the front desk and that they had locked
Us out of our room. So 8 months
Pregnant on our honeymoon we go
To pay the $63 (with taxes) that our first
Card didn't cover.
Then they have a front desk
Guy who has to follow us upstairs
To unlock
The room.
I authorized $63.
When I look at my bank statement
2 days later it shows $265!!!!
The woman Anne at the front desk
Took my call. I asked why this happened.
She snaps at me and says it's a hold-
However my bank
Does not show
This as a
Pending charge,
Nor did the woman at the front desk
Tell me it would charge me
This amount.
Where did $265 even come
From? When I asked her what the charges
We're from she just kept
Rudely saying it was a hold.
I'm extremely
Disappointed in our stay. The customer
Service
At the front desk
Is horrible. My family put so much into this trip to make our wedding special. I will remember my wedding as wonderful. However the hotel
Stay was very bad.