So disappointed in our last visit here. My BF and I arrived and were seated at a great table this past Sunday morning about 9:00 am. He ordered the Mexican type omelet with chorizo and I ordered my standard sweet potato pancake with fried chicken. We were not impressed with the new menu at all, as an aside. When our food came out, my BF's omelet was barely warm on the outside and the inside was chilled salsa and chorizo. He told our server who took it away. They were going to just serve him another but we decided to split my entree instead. The petite blonde manager came over and apologized and we got lots of apologies but I was surprised and disappointed that the bill wasn't entirely comped due to a very poor and ruined dining experience. This is probably our 8th time dining here and we had a birthday celebration of 6 guests once. We will not return. The service is spotty, the food is inconsistent and management seems unconcerned with serious lapses without any effort to turn a bad experience into a positive one. Mistakes and errors happen EVERYWHERE...these are OPPORTUNITIES to turn something bad into a positive experience. Tupelo Honey really needs some more training of managers on how to do this. When customers don't return and tell others of bad experiences, it is not a good thing for a business.