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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-01-02 00:00:00 (xsd:dateTime)
itemReviewed	Salvatore Ferragamo
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	Dealing with this store has been a customer service nightmare for my mother and I. I bought two bags and a pair of sunglasses at the Beverly Hills store. I picked up one of the bags and the sunglasses on my way to Scottsdale for the holidays--the other bag had not arrived as promised and I was not told this before making the trip to the store to pick up my merchandise. Upon opening the box containing the bag after arriving in Scottsdale I saw it was damaged. My mom and I made an extra trip during our holiday to the Scottsdale Ferragamo store to have the bag replaced. The salesperson who helped us told us that he could not exchange the bag and that I would have to take the bag back to the Beverly Hills store to have it exchanged. He said that he would notify the Beverly Hills store of the problem so that they could find me a new bag. While we were waiting for him to notify the Beverly Hills store my mother found a bag she liked. While we were waiting for another salesperson to pull her bag from the back the man who had supposedly helped me told me that he had only sent an email to the Beverly Hills store concerning my exchange and that unless I called them they wouldn't read the email until the next day or worse, not at all. I asked him to make the phone call for me. Despite the fact that he was not helping another customer and the store was relatively empty (as usual) he refused. While he stood and watched me I had to go through the trouble of making this phone call myself from inside the store. Why take the time to write an email that has no guarantee of being read when you can pick up the phone and solve the problem immediately and directly? And why further inconvenience a customer with a legitimate complaint? My mother and I had asked the salesperson fetching her bag to gift wrap it, as it was a Christmas gift. When the 'gift wrapped' bag was produced it only had a bow tied around its original packaging--labels exposed. Familiar with Ferragamo gift wrap I asked the woman why she had not gift wrapped the item in said gift wrap. "Oh!" she exclaimed--"that's what those bags in the back are for." You work at a luxury goods retailer during the holidays--you should know how to properly gift wrap an item and what the gift wrap looks like. On Christmas Eve I opened the box containing my sunglasses, as they were a gift from my sister. The arms were bent out of shape. Not wanting to repeat my previous experience and wanting to only make one more trip to a Ferragamo store I called customer care. I explained to customer care that I wanted to bring both the bag and the sunglasses to the Scottsdale store and have any replacement and missing merchandise sent to me. She contacted the manager at the Scottsdale store for me and told me to bring the items to him. That day my mother and I went to the Ferragamo store with my damaged merchandise. The manager was not only defensive of his employees' terrible customer service but also critical of me and wasn't listening to what I had to say. After having to explain to him twice that I had to contact the Beverly Hills store myself because his sales employee refused to handle the exchange and that because of this the Beverly Hills store had my replacement bag in addition to the other bag I had paid for but had not arrived as originally promised he finally got on the phone with the Beverly Hills store manager. This was a miracle considering I was initially told such phone calls were an impossibility. After speaking with the Beverly Hills manager the Scottsdale manager refused to have my items sent to me and didn't even offer me the option of paying to have them shipped to me. He told me I had to come into either the Beverly Hills store or the Scottsdale store to pick them up. Interestingly, the option of picking up my exchange merchandise at the Scottsdale store was not originally offered to me the first time my mother and I came in. I was in Scottsdale for almost a week and a half--this would have been an adequate solution had someone made the gesture the first time around. Now it only adds insult to injury. I have to make yet another inconvenient trip into a Ferragamo store because of their mistake--something I wanted to avoid. The store did have a replacement pair of sunglasses in stock which they gave me in exchange for my damaged pair--at least something was corrected. After leaving the store I received a voice message from the Scottsdale manager accusing me of not having told him that I had an additional bag waiting for me at the Beverly Hills store. Not only did I tell him this once, but I told him this twice and gave him the receipt (which he still has) for both of my bags. I called back and left a message with the same employee who refused to call the Beverly Hills store for me. This was on December 27th--it is now January 2nd and I have yet to hear back from the Scottsdale manager. My mother and I will not shop here again.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Lilli

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