The owner is very personable and offers excellent customer service. However, ultimately our experience was not that great. Hannah answered several texts and a phone call while doing my nails (I mean, in the middle of working on a nail would stop to use her phone). It took way too long to get a simple manicure because of all the interruptions. She made my nail bleed due to aggressive cuticle work. It bled quite a bit, but I held pressure on it when I went to wash my hands, so it's not fair to assume she knew how bad the cut was. Individually, these would not have gotten me too upset, but overall I was pretty irritated. Everyone was really nice, and the other reviews seem accurate, but I think because we went in very quiet and not in a rush, our service was a bit diminished.