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  • Hands down the WORST Wendy's I've ever been to. After waiting in line for 10 minutes, we get to the window and are told to park because our food is not ready (which at the time is no big deal). But then we wait an additional 5 minutes for the "Manager" to bring out the food, to which I ask "do you know if there are spoons in the bag for the Frostys we ordered?" And Kelly (The Manager) replies "Oh, nah they didn't tell me nothin' about that" and continues to walk back into the store... so.. were you planning on getting them or what? I wait a few seconds to see if she heads back to get any and I see her stop to conversate with another customer.. so I wait a little longer to see if she's still going to head back to get them.. nope.. she was still chatting away, so at that point I get out myself to go get the damn spoons and as I pass her I say "So you weren't going to get them then?" To which she replies "Yes I was going to grab them for you" and I let her know as I walk towards the counter "I already waited 15 minutes for the food, how long does it take for spoons?" As I arrive to the counter I ask the guy there (who was slouched over) if I can have 3 spoons please he just points me over to where to get them instead of providing them himself. Ok.. I head back out to the car and pass Kelly again (since she's still chatting away) thanks for the awesome customer service, to which to continues to say she was planning on getting them, but it's her job to talk to customers if they address her (which is great, but if you have another customer that needs something that should have already been provided it's not hard to let them know you'll be right with them after you finish with the other customer). I understand this is a fast food restaurant chain and don't expect the red carpet rolled out, but that doesn't excuse common sense or courtesy to acknowledge your "intentions" to come back out with what I asked for. It's people like Kelly at Wendy's that make us scoff and laugh at fast food workers wanting $15 an hour. And it's especially sad that she's supposedly the Manager and cant display true leadership for the rest of the staff that works here. To top it all off they didn't even leave straws or the ranch that I asked for either. This Wendy's is a complete joke.
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