I am crediting an extra star because, today, a year and a half after the original incident, I returned to the store and spoke directly to a manager, Adam, who gave me store credit on the RAM without issue (after I told him an abridged version of this story). I really appreciate him doing this for me. Although Adam has not convinced me to shop at Staples ever again (or recommend Staples to anyone), he does give me hope that there is one good person in the dozen or so I dealt with.