I've never had any problem with their customer service.. Until recently. It feels as if it's getting worse and worse with each visit.
Last night's experience was the worst.
I received an invitation for their VIB event, so I decided to stop by last night. Upon my arrival, I got no greetings at the door, no acknowledgement while I was browsing around, cashier looked like she didn't even want to be there, and lastly, I received no greetings leaving the store.
I understand that it was during their busy hour, but the sales associates at the door seemed like they were too busy chatting with each other instead of acknowledging their customers. (They didn't even smile at me!)
Walking into Sephora used to make me feel happy and joyful, but last night, I left the store feeling disappointed and offended.