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| - I decided to take a visit to the new Urban Tap location on Highland Avenue with a few friend for dinner recently. Having been to the other location which I felt was a decent experience, we were looking forward to seeing the new venue. Once we entered, we were impressed by the design of the restaurant and the overall environment. It was very welcoming, and very clean, which set a very positive vibe for us. The welcoming staff also were very welcoming, and seated us promptly since they were not that busy this particular evening.
Once we got a chance to look at the menu, there were plenty of options to choose from, and I was impressed by the beer and drink selection. I decided to go with a simple appetizer of the smoked wings, while my friends chose to get the pulled pork sandwich and burger. Personally, I found the wings to be a little tough and under-seasoned, but overall wasn't a bad choice. The sauce (I chose the tangy/mustard BBQ) was alright. My friend who chose the pulled pork sandwich really enjoyed their meal, and from the size of the sandwich I would agree that it was a solid choice. I personally don't like sauerkraut on pulled pork sandwiches, but having tasted a small bite, I thought it was an interesting addition.
While generally our visit could be described as average, unfortunately the positive aspects of our visit were met with some frustrations that left my group slightly dissatisfied. While we had enjoyed the wings and pork sandwich, our other friends burger came without toppings he had requested, and also was with the wrong cheese (which was also one dollar extra). While normally this would not be an issue, they returned the sandwich with a new bun and correct toppings but left it with the original patty. We felt it was a little unusual to return a plate with the same patty but replace everything else. Additionally, for a medium burger, the patty itself was overcooked and definitely overpriced considering the size and quality of the sandwich. Service was slow at times, which they explained was due to the kitchen, however, it was difficult to get the staffs attention for drink refills and questions given there weren't many other patrons there that evening.
Overall, I had an ok time at Urban Tap. I would return if invited by a friend another time, but I would not rank my experience as anything more than alright, and would probably prefer other places with similar options.
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