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| - I heard a lot of negative feedback from this smoothie bar regarding the employees who work there. So I took it upon myself to go to this smoothie bar every single day for one month straight. Let's just say that every single day there was something wrong with my order, I received the wrong order or I was charged the incorrect price. The last week was the worst. Not only did I order the same thing three days in a row but of those three days, I did not receive what I ordered, nor did I pay the same price each day EVEN THOUGH my receipt had what I had actually ordered. The second day in a row this happened, I asked the gal why I was charged less yesterday and more today? She said she did t know, they were training people, and continued to run my card for the more expensive cost and not provide any additional explanation.
Being the vegetarian that I am, I was pleased to see so many options available with no meat or using a meat alternative in place of any meat in any item in the menu. Well, the first three times I ordered food, of which without any meat or meat alternative, they all came with meat. Of course I had already gotten home before opening my flat bread or looking at my salad but when I called and explained the situation, every time the person who answered the phone said that I could come back in and get a new order. Well, some of us do t have the time to go back and forth to get food that should have made correctly the first time. I asked for my money to be refunded back to my card. The gal on the phone said she didn't know how to do that. I asked to talk to the manager on duty, who wasn't available, and then I explained to her I could walk her through refunding my money back to my card, as it isn't rocket science and the machine pretty much walks you through each and every step. Well she didn't want to do this either and said she could only offer another wrap (or salad, the following day), but she was unable to offer any refunds due to store policy.
I had finally had enough. After a month of ordering the simplest of food and drink from incompetent individuals and asked for the contact information for the manager of this store. I was given this information and not only emailed her last week but have yet to hear back from her. But, I do get notified when someone reads an email I have sent to them and know that trooicalalana@gmail.com did intact read my email and just chose not to reply. I still love the smoothies and food too much to not go back but something needs to be done about the employees and their lack of knowledge.
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