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| - Had several great meals here, service not always great but food made up for it.
Last meal in the beginning of November was a disaster. Waited well over an hr for our meal, and when it finally came, they got the order wrong. By the time the correct meal came, we had to get it boxed to go. Now I fully understand that sometimes things just happen due to unforeseen circumstances, but it is how the management deals with the situations which I feel determine a good business from a poor business.
After 3 promises to reimburse us for our meal, one from the server who took our email address, and 2 from the owner who apologized for the poor service after I sent him an email outlining our experience that night, we have yet to receive any reimbursement.
Very very poor customer service, especially after both server and owner acknowledged that our dinner experience was subpar
Too bad, really wanted to have a great restaurant in my neighbourhood that we can
frequent,will never go back
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