Very rude staff. I recently placed an order online, as we found it via the website that directs you through a third party company that will deliver local food to you. The website didn't state which Panini's it would come from, but thinking that I live in Strongsville, it would be this one. I called to confirm the order and the girl that answered the phone was very rude, just kept repeating that they didn't take online orders. So I simply asked her to check for an order under my name, upon which she then put me on hold for about 4 minutes until another girl got on the phone to repeat the same information very rudely as well. This is no way business should be treated, especially over the phone.
Anytime we have went into this restaurant, the service is very poor and the staff is not friendly, in face they look as though they are in pain to be working there. If you are planning to go to Panini's make the extra drive of 3-4 miles and head down to the nice one in Brunswick!