Update 5/5/18: American West responded and corrected the errors I noted above and I would like to thank these folks (and ONLY these folks) as helping me. I would reach out to these folks as they are professional and if you get a chance to interact with them (versus the other folks that ignored me) they are ACTUALLY helpful!
Doug Kostiv, Tyler Tebbs, Shawn Arkenburg, Chris O'Connor, Erica Anderson
Thank you for being responsive and helping resolve errors others had made!