I came all the way from Columbus craving a Caribbean Passion smoothie. My excitement dwindled away with every minute I had to wait for my smoothie. Between one of the employees not knowing what to do without fresh orange juice (don't you just default to whatever orange juice they have) and the upset looks from all the other people who had been waiting for who knows how long... it ruined my experience. 18 minutes is way more than what I should have to wait for a smoothie. On the upside, it was tasty (only reason I gave them 2 stars instead of 1).