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  • This review is written for Sam's Club @ 7100 Arroyo Crossing Pkwy, Las Vegas, NV 89113 , Around First Week of May. Customer service at this Sam's Club location is one of the worse i have seen in recent times. I called multiple times to inquire regarding a product , I spoke to XYZ, She is extremely rude, unprofessional. She just says a firm "No" with out even checking if the product is in stock or not. She hung up on me when i requested her to check the availability. Then i called back and requested her to connect me to the store manager, Now she intentionally transferred me to optical department. So now i requested optical department person to connect me to the store manager. So at last i was able to speak to store manager "Theresa" and found out XYZ is not working that day. Which means the person whom i spoke to felt that i am going to complain on her and pushed the blame on some one else by the name of "Tracie". So much drama to serve a customer asking for simple information. I called to purchase massage kit for my 90 year old grand mother and the way i was been treated and hung upon really surprised me. I am not sure if XYZ had enough training to handle customer calls or its her natural behavior to be rude to others. Store manager is very kind and courteous. But a king loses his battle when his soldiers are weak. As a customer i pay $100 to keep my membership with Sam's Club and i want to make sure i enjoy shopping at Sam's Club. Incidents like these will not encourage customers to keep their membership for a longer period. Update on 05-05-2016: For the misconduct of Sam's Club employee (explained above) and Poor Customer service, Store manager Theresa comped my total purchase worth $100 and also gave me a $25 gift card. Thank you Theresa for the comp , How ever i am not going to change my rating as i want to stay truthful about what happened. To avoid similar situations, I suggest to educate your staff on how to treat customers while at work. The lady at the tire's department is very helpful, I will buy my car tires at this location very soon.
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