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  • I don't even know where to begin. My frustration originally started with the fact that their Lakewood location was open for business. I get there to find out they are not open yet.... Ok fine, maybe Google screwed up it happens. So I call this location and placed my order. I was very specific about the fact that one of the pizzas had be whole wheat crust.... I was assured it would be, I also ordered a regular pizza as well.... I also paid upwards of $34.00 for two MEDIUM pizzas.... I got home and was immediately disappointed. I regret not taking pics because it was the most unappetizing pizza I've ever seen in my life. The crust was not even close to whole wheat, I was in the pizza business for several years and know a pre made crust when I see one. It was burnt on the outside yet raw in the center. My pizza was still a doughy raw mess in the center. Keep in mind I paid $34.00 for this alleged pizza. But this still isn't my biggest problem with this debacle.... it was when I called to complain. I got "Jim" on the phone. If I had to grade for customer service he would have received an F and shown the door. I ATTEMPTED to tell him the problem. He rudely interrupted me and told me " well it sounds like you've written us off and that you're not going to use us again right?" To that I took a moment to answer since I was taken very off guard by the reaction, I said yes he was correct.... " then I'll refund your transaction and we'll call it a night, how's about that? Have a good night!" Granted I got my $$$ back ok fine. Really though? Upper Crust must make a killing if they're able to treat their customers this shitty. Not only will I never use them again, I will be sure to tell EVERYONE that I know how this experience was and to never order from them. Did I happen to mention this my FIRST time I ordered from there? I hope their new Lakewood location fails miserably and crashes right out of the gate.
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