TERRIBLE!
I'm not even sure they deserve 1 star! This place is located at 2600 Scottsdale Rd. In Tempe, Arizona. Flew in from Los Angeles in hopes to drive away in my new car. Was greeted by a sales associate who knew NOTHING about the car. The sales manager that I have been in contact with days before my appointment never came to talk to me or say "hello" in the entire 3 hour ordeal. Went to his office, and decided this personal phone call was more important than a waiting customer. Minutes later as I am waiting outside he comes out and decides to assist another gentlemen instead who had a trade in. MOST IMPORTANTLY: THEY LIED ABOUT THE CONDITION OF THE VEHICLE JUST TO GET ME TO FLY OUT FROM LA.
Condition of the BMW: Grooved rotors, cracked brake pads, buff swirls all over the black finish (which is why they take all pictures of black cars in the shade). Tires worn, and was simply esthetically un-appealing.
The sales manager's name is "Justice" which truly doesn't do him a Justice! This guy is the slimiest "snake oil salesman" I have ever had to speak with. No character what so ever.
Need I mind you, this is a high end car dealership (BMW-Benz-Porsche- Lambo) Not the kind of treatment you should get from a place who "claims" to be top notch.
Steer clear! I witnessed a few "crooked" practices at this dealership.