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| - DO NOT GO HERE. The customer service here is terrible. I have been to other Aveda locations and never had as many issues as I have here and I feel like I gave them plenty of chances.
I got a Groupon for Aveda's Ultimate Stress Relaxation Package. This included 3 sets of a massage, a blow out, and a manicure.
On 4/12/14 I went to get my first set of this USR package. I got my massage and it was amazing! (The Spa side of this facility is great. It's the hair and nail side that I have numerous problems with). I went to get my "blow out" and "manicure" and they were just awful. I have a lot of hair but at every salon I have ever been to takes 30 minutes to cut my hair and at most 45 minutes to style/blow dry my hair. It took a girl and her friend (yes two people) an hour and 15 minutes to style my hair. I asked for big curls (I have very curly hair) and i walked out with my hair straight, and my scalp practically bleeding. I do not have a sensitive but she just kept pulling and pulling and creating more knots that I almost started to cry. The same girl who started my hair also did my nails. She showed me a list of polishes and I picked out two that I liked, she couldn't find either of them so she just picked out ones that she liked and said that we would use those. She then proceeded to spill water all over me multiple times and take another hour and 15 minutes to give me a "manicure" there was no cuticle removal, no nail cutting, very minimal filing and I could have painted them better myself. I spoke with her teacher and she was understanding on my frustration and said if it was a really big deal they could fix it, however I had already been there for 5 hours and was starving.
On 6/21/14 I attempted to give them another chance. I scheduled my second of three USR packages and began my appointment at 1:15 (my appointment time was 1:30, I was early) I had a pretty decent massage and eyebrow wax. I spoke with her teacher, she was very nice and said she would pass my suggestions along. I was happy; it was 3:00. I was taken over to the hair side and it all went down hill from here. I witnessed two teachers arguing over me because the spa side had ran over and they only had 2 hours left to complete a blow dry and a manicure. I am not sure why it should take 2 hours to complete both but apparently it was an issue. They then couldn't find a person to be my stylist because someone had taken a late lunch and didn't tell anyone. And yes they were loud enough to hear over all of the hair dryers and loud music in this place. They then assigned me with Carlos (I did not learn his name till later). He did not introduce himself or ask me if I wanted water. But had an awkward conversation about what services he thought he could do.
So we walked back to their nail "area." The process they do is odd but I understand that it is a school so Carlos takes about 15 minutes to set up and find the nail polish that I had picked out and begins my "manicure." I wanted so bad to have been wrong about Aveda and their nail techniques but I was sadly correct. He gave me the worst manicure I have ever received, left my nails rough and had more polish on my skin than on my nails. This is also the conversation that took place during said manicure:
Carlos: Now it sounds like we are at the beach (ocean sounds playing over the loud speaker) it's like I am giving you a manicure outside in the sand
Meg: That would be amazing, I could get tan and get my nails done at the same time
Carlos: Or you could get cancer.
One of the oddest conversations I have ever had with a stranger. By the time he had finished it was 4:20, I knew that if I had explained to him that the nails were bad I would not get the blow out that was part of my package so I let it go hoping to discuss it with his teacher just to have him get a little more education. He took me over to get my hair washed after complaining multiple times how long my hair was and began washing. He dropped the bottles on the sink causing the whole thing to vibrate and shake my head. He then started to do my hair with help from another student Ashleigh (she was extremely nice and asked me a ton of questions like they are supposed to). Carlos never explained what he put in my hair or why. I asked for my hair to be strait (because of last time) and walked out with frizzy half dried hair because they were rushing to finish because they wanted to leave at exactly 5:00.
I went to speak with a teacher on the way out about my nails. I said that my manicure was pretty bad and had more nail polish on my skin than my nails and without even looking up the teachers only response was "well I guess he needs more practice" and then shooed me out the door. No apology, no what can I do, nothing.
DO NOT GO HERE. Its not worth the money you "save" because you just have to do it all on your own.
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