I live in the area and come to purple perk often....almost daily. I support it and would like to see it succeed.
However, today is probably one of the most terrible experiences I've ever had at a food establishment. It's in regards to customer feedback.
I was in line at the purple perk and I overheard a guest ask for gluten free. The girl behind was very apologetic and said she's sorry. Ok...they left....I saw the owner so I mentioned the situation to him and said it might be a good idea to have a couple options. Again, a valid point and giving feedback because I assumed he would actually care about his customers requests or concerns. He said absolutely no way. And then proceeded to tell me he calls them "glutards". I said I have friends who are gluten free and I took extreme offense to his callous response. He said a lot of places don't have gluten free. You know what!? So what if they do!? You don't have to respond to a regular patron or any customer for that matter in the way you did sir!
Any well run business with great leadership would take that feedback, thank the customer and perhaps try to better their business. I wonder if he treats his patrons that way how does he treat his staff. It's a very unfortunate experience and has now cost the perk even more lost revenue because every single friend of mine now knows and we will not be taking our business there anymore.