Other than having to book months in advance which was really difficult, the massage itself was pretty good (esp for $30). I bought a groupon so wasn't expecting much (some are really just duds). No reception or lobby, you walk right into the treatment room. She did focus on the areas I specified on the sheet which was nice but the pressure wasn't always as deep as it could have been. It was also weird she had me start face up and with my legs? The room allowed in more light than I would have preferred and also with the AC a little chilly. A heating pad on the table would be a nice addition. There was really no conversation which I actually really enjoy!