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  • Of the original big 3 burger places Wendy's, McDonald's and Burger King, Wendy's is the only one I eat at. With that being said I will never go back to this location. A few days ago I went there and they got most of my order wrong. I called and spoke to a manger who told me next time I came in to give my name and I would get my order replaced free of charge. Well I did that tonight. The manager integrated me, had no idea what I was talking about. Eventually he made my order but not before giving me a great deal of attitude. Besides the terrible customer service I was amazed at the poor condition of the restaurant. Their soda machine in the dining room was out of order, the ketchup pump also was not working. And the soda machine behind the counter was out of Sprite products. Obviously a big part of the allure for customers to go to a chain restaurant is for consistency and each location is supposed to be a representation of the entire company. In my opinion they failed. And if I worked at corporate I would be watching this location carefully. And as a consumer I will not be returning any time soon.
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