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| - My friend found a deal on Travel Zoo... you get a massage, body scrub, and scalp massage for $99. Can't beat that! We made our reservations for 10:30AM on a Saturday morning. Check in was easy. The girl at the front desk was a little... ditzy. She asked if I wanted the tip on a credit card or by cash and I said a credit card. She took my credit card and said she would charge it after the services were complete. Just so happens a manager was standing behind her and I heard her say "you just charged it" and so the manager said she would fix it. My friend and I got changed and waited for our services.
The ambiance is... okay. I expected a LOT more since this is at a major hotel on the strip. It looked kinda dull and boring to me. No "WOW" factor. BTW we had full access to all the amenities for the entire day (jacuzzi, sauna, steam room, etc) but we never used it. The massage was okay... I don't like super hard massages but I thought she could've used a little more pressure (my fault for not saying anything) and the body scrub was... a scrub. LOL. The scalp massage was ok. I opted to NOT have the oils in my hair (I have VERY long hair and didn't wanna be stuck washing it 50 times to get it all out) so it was just okay. My massage therapist was really nice though but the experience was just okay. I can't image paying full price for that massage or being in that decor. I'm sure there are WAY nicer spas on the strip. The massage therapist stated they were going to renovate next year. WTH is up with me visiting all these outdated worn out places that are renovating next year?! LOL.
Little variety of juices, water, and tea after you're done with your services, and a basket of fruit as well. "Female" items in the bathroom that you can take (pads, tampons, razors etc)... that was nice.
Changed and my friend caught the tip for me... the manager was there so I asked her if the charge was reversed and she stated it never went through so I said okay...
Came home to Hawaii and noticed on the credit card a tip was charged. I called back and good thing I recognized the managers voice and she remembered me and said it didn't go through. I explained it did because it was on my card so she said she'd research and call me back. She promptly called back and apologized and reversed the transaction. No biggie.
A-OK... not super crappy, but nothing great.
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